Refund policy

(1) Unless otherwise agreed, the delivery will be made to the delivery address specified by the purchaser. On the website you will find information about the availability of products sold by Willgood (e.g., on the respective product details). We point out that all information on availability, shipping or delivery of a product are only expected information and approximate indicative values. They do not constitute binding or guaranteed shipping or delivery dates unless expressly referred to as a binding date for the shipping options of the respective product.

(2) If Willgood determines during processing of their order that products they ordered are not available, they will be informed separately by e-mail or by message in your customer account. The legal rights of the customer remain unaffected.

(3) Insofar as a delivery to the purchaser is not possible, because the delivered goods do not fit through the front door, front door or the staircase of the purchaser or because the customer is not encountered under the delivery address provided by him, although the delivery time is more appropriate to the purchaser Deadline was announced, the purchaser bears the costs for the unsuccessful delivery.

(4) The delivery takes place depending on the method of payment of the customer. In advance, the delivery takes place after the granting of the payment order to the referring credit institution. When paying via PayPal, credit card, gift card, direct debit, Sofortüberweisung or the invoice, the delivery takes place after conclusion of the contract.

(5) If your order will be shipped in more than one package, it may happen that you will receive your own shipping confirmation for each package. In this case, with regard to each shipping confirmation, a separate purchase agreement between us is concluded with the products listed in the respective shipping confirmation. Contracting party is Willgood Technology GmbH. Notwithstanding your right of withdrawal, you can cancel your order for a product before sending the associated shipping confirmation at any time free of charge.

(6) This right to cancel does not exist for certain product groups and services, including digital content or software that are not supplied on a physical disk (eg on a CD or DVD), provided that the download or use (depending on which The earlier date is started).